Warranty Policy

Warranty (if any) will be displayed at product page. It is mainly categorised as below:

Original Manufacturer / Distributor Warranty

It refers to products covered under original manufacturer or distributor warranty. The warranty item should be sent to the manufacturer or distributor concerned directly for service or repair. We will not be liable if the manufacturer or distributor fails to perform the warranty service.


Camera2u Supplier Warranty

It refers to products directly import by us. Product wise, import set is exactly the same as the local set. The difference is mainly on the warranty. In some cases, import product may have different packaging, bundled accessories, free gifts or default language pack installed by the manufacturer.

Import product is having Camera2u Supplier Warranty. We will pay for the cost to repair the product at our own cost when warranty claim or repair is required within the warranty period (please refer to the product page for warranty period), subject always to the terms and conditions stated in our warranty policies.

We will provide coverage for defects in manufacturing only, excluding any wear and tear, misuse, abnormal use, negligence, alteration, physical or accidental damage, loss and theft.

You are required to retain your warranty card together with the sales slip for warranty purpose. In case of warranty claim, you can visit any of our Retail Outlets or return the product to us at your own cost. We will then return the repaired product to you at our own cost.

Please ensure to inform us by email prior to any returns so that we could advise you on the arrangement for returning details and return address.


Warranty on Used Products

Used or second hand products will subject to the warranty period by the Manufacturer (if any) or Camera2u Supplier Warranty as stated on the product page.